Referrals are essential for growing your business. The most important thing is that they help show the clients’ trust and goodwill in your company, which is reassuring. So, what are the three key phrases that can get clients to refer to you? Keep reading to find out!
“I want to be more to you.”
You want to convey to clients that you care about them as individuals. For this, you need to go the extra mile. Customers can tell when you go beyond the technicalities of your role and make effort to solve their problems. And this is really impressive! You may have to invest additional time to win that absolute customer satisfaction, but it’s worth it. You want to develop a long-term relationship with clients built on trust and confidence, and not just treat them as a hunger meal or wallet.
“I work hard for referrals.”
The trick is to never directly approach any of your clients for referrals. That’s an absolute turnoff and makes you appear to be commercially desperate! That said, you still need to remind that referrals are important to you. A subtle and innovative way to do this is by telling clients that you work really hard for referrals after you are done with their tasks and have got the green signal. Remember, if you’ve done good work for a client, they would be keen to see you around. So, if they know other people with similar needs, they are highly likely to refer you. Yaay!
“That is music to my ears.”
When a client pays you compliments or you hear compliments second-hand, it is a golden opportunity. Literally like getting a goose on a golden platter! In other words, it creates the perfect ground for getting referrals. When there is positive feedback and the client says a “thank you,” don’t let it pass. Return it by saying, “That’s absolutely music to my ears!” This will show how much you treasure the client’s appreciation. And indirectly, it will also bring more clients through referral. Cool, right?